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If you can't find the answers to your questions on this website, give us a call and we'll help. Here you'll find solutions to the main questions we get asked.

 

  • Pay my bill

    We provide a range of options by which you can pay your South East Water account.

  • Target 155

    Our dams are still low and we need to save water. We’re asking everyone in Melbourne to use no more than 155 litres of water per day.

  • Save water

    How do you save water in your home right now? Find more information about Rainwater Tank solutions, greywater systems, drought resistant gardens, replacing your appliances, hot water services or plumbing services.

  • Water Quality

    Sometimes tap water doesn't run clear. Here's a list of common water quality problems and some possible causes and solutions.

  • Residential Tankering Service

    South East Water offers residents, businesses and councils a groundwater tankering service for irrigation purposes.

  • Restrictions

    An overview of water restictions in the South East Water region including Fact Sheets.

  • Exemptions

    In some cases, it is possible to get an exemption from water restrictions.

  • Report a breach

    Breaking these restrictions is serious. If you see someone breaking the water restriction rules, you have the right to report that breach.

  • Moving House

    Moving in or moving out ... arrange your meter reading here.

  • Types of water

    Choosing the right water for the right use will help you save water and meet all your water needs into the future.

  • Showerhead Exchange

    Further information about how you can exchange your old showerhead for a FREE water efficient one.


  • Residential Rebates

    Be rewarded for buying and installing water smart products in your home.

  • Toilet Replacement Program

    Let South East Water replace your single flush toilet with a new 4 star, water efficient, dual flush model from Caroma.

  • Class A recycled water

    Class A Recycled water is available to a growing number of customers across South East Water's region.

  • Stage 2 Restrictions

    Stage 2 water restrictions apply across Melbourne from 1 September 2010.