Customer Number
This is your account identification number. Please quote this number if you need to discuss your account with South East Water. This will help our trained Customer Service representatives to deliver you a speedy service.
 
Due Date 
Your account should be paid on or before this date. Customers currently have 14 days to pay their account.
 
Total Due
This is the amount that you must pay by the due date. The total includes the current account charges, less the concession entitlement if applicable (for pensioners registered with South East Water), plus any previous outstanding amounts.
 
Concessional Amount
Concessions are available to eligible customers on water and sewerage services at their principal place of residence. Customers who hold a Centrelink Pensioner Concession card or Health Care Cards, Veterans Affairs - Pensioner Concession Cards and Veterans Affairs Gold Cards except those marked dependants are deemed to be eligible. The Concessional amount payable for these card holders is printed on the front of your account. If you claim a concession you are giving South East Water the authority to confirm your eligibility with Centrelink or the Department of Veteran's Affairs. This consent will be ongoing and can be revoked by contacting us on 131 851.

To ensure your concession is automatically deducted on future accounts, please register your concession details with us.

To assist people, who are experiencing financial difficulty, South East Water provides a number of payment options. For further information, phone 131 851.
 
Property
This is the property for which the account has been issued against.
 
Issue Date
This is the day your account was generated.
 
Last Account
This is the amount billed on your previous account.
 
Balance brought forward
This is any balance remaining from previous accounts.
 
Current Charges
This is the total of all charges on your account for the period. It includes usage, service, other authorities and other charges. Details of all these charges are on the second page of your account.
 
Next Meter Reading
This is the approximate date of your next meter reading.
 
Usage Charges
This charge combines both your water and sewerage disposal charges over the period of the account. Water usage is measured via your metered water volume. Residential properties are charged under a block tariff structure, the more you use, the higher the price of water you pay per kilolitre.

Block charges are calculated based on your average daily usage.

Block 1 tariff is charged for usage between 0 and 440 litres per day

Block 2 tariff is charged for usage between 441 and 880 litres per day

Block 3 tariff is charged for usage above 880 litres per day.

The sewerage disposal charge is based on the total volume of water supplied to the property as measured by the water meter. An allowance is made for water that does not go to sewer but is used on gardens, washing cars, etc. The allowance is around 10% of all water going to gardens etc, in winter and increasing to around 48% in the summer.
 
Service Charges 
Your service charges are fixed fees that are levied for accessing the water and sewerage systems.
 
Other Authorities' Charges
These charges may include Drainage and or Parks. The type of property will determine which if any of these charges you are billed for.

Drainage

Your charge for Drainage is a contribution to the cost of managing the regional (not local) drainage system and protecting and improving waterways. This contribution is levied and collected on behalf of Melbourne Water Corporation.

Parks

Each year South East Water collects a Parks Charge on behalf of the Minister for the Environment. The charge helps fund the acquisition, development and maintenance of Melbourne's major parks, gardens and waterways. Further information on Melbourne's parks and waterways and the Parks charge can be obtained from Parks Victoria on 131 963.

If you are liable for a Fire Service or a Trade Waste Agreement fee, it will appear under a heading "Other Charges".

Fire Service

The fire service charge relates to the provision and availability of a private fire service at the above property. A fire service is a value added service provided by water authorities to assist owners to protect properties in the case of fire. The service provides a dedicated water supply to fire hoses and sprinkler systems on customers' premises, which avoids those services being affected by other water uses on the premises at that time.

Trade Waste Agreement Fee

Trade waste charges contribute to the cost of transporting, monitoring, treating and administering liquid waste generated by commercial and industrial businesses.
 
Payment Options
You can now pay your account using several different options. These options include:
 
By phone using your credit card. For amounts up to $5,000 call 1300 659 658 and have your Master Card, Bankcard and Visa, American Express, and/or Diners Club card ready;
Direct debit from your bank account. Call 131 851 for an application.
By mailing a cheque South East Water Limited, PO Box 1691 Melbourne, Vic 3001.
In person via Bill EXPRESS(R) at participating newsagencies with cash, cheque or debit card. Or use the ServiceATM(R) at most Coles Supermarkets (cards only). For locations call 1300 739 250 or visit www.billexpress.com.au
Online at www.southeastwater.com.au, select > Residential Customers > Pay Your Account > Pay Your Account Online.
By Centrepay-Call Centrelink or South East Water on 131851 to arrange regular deductions from your Centrelink payment.
To pay this bill or join Billmanager(TM) - one regular payment for your household bills visit any Post Office, phone 131816 or go to postbillpay.com.au. Credit cards not accepted.
By BPay, you will need to call your bank, credit union or building society to make payment from your cheque or savings account 
 
Your average daily water use
At a glance, this section tells you your average daily water consumption, in litres, compared to consumption recorded for previous quarters and for the same period last year. It also shows a breakdown of the different block charges you were billed for in the last quarter.

Average daily water usage is calculated by dividing your total consumption in the quarter by the number of days in the meter reading period.