We take our service obligations seriously – and we want to know if we are not delivering to your expectations.
There are three main ways you can redress a problem you have with us:
Call our customer service centre on 131 694 or email info@sewl.com.au. Most problems are solved with a simple phone call.
... if for some reason that doesn’t work...
Fill out a customer complaint form and send to the South East Water Customer Advocate, who is an independent problem-solver who will gather the facts and try to help you resolve the problem.
Alternatively you can call the Customer Advocate on 03 9552 3674.
If your concern is still not dealt with, the Customer Advocate may suggest that you...
Make a complaint to the Energy and Water Ombudsman Victoria -an independent industry dispute resolution scheme. Click here for more information.
Click here if you would like to report a beach of water restrictions.