We provide a range of options by which you can pay your account.
BPay
BPay allows customers to pay over the telephone or Internet using their regular bank account. To use the system, all you have to do is ensure your bank or financial institution is a registered BPay user, and that you have access to phone or Internet banking. Then either call your bank's hotline, or log into their Internet site, and enter the requested information. You can find our BPay details on your account. Using BPay ensures your personal banking information remains known only by you and your bank. You do not need a credit card to use the service.
You also have access to Electronic Bill Presentment and Payment via participating banks. Following a simple registration process you can nominate to receive your quarterly water account online (BPay View), rather than mailed. The same payment terms apply, however you'll enjoy the convenience of viewing your bill online at your banking website. Your bank can give you more information on the availability of this service. For further information about paying your water account via BPay, call 131 851 any time during business hours, or contact your bank direct.
Online payment
You can pay your South East Water account via our secure server on our website by with your credit card. Visa or Mastercard credit cards are accepted. Online banking available here
Direct debit
Direct Debit works by an agreed amount being automatically deducted from a bank account on an agreed day. Customers must first complete an application form to authorise South East Water to debit from a bank account or credit card account.
Direct Debit provides customers with two payment choices:
- Quarterly account automatically paid on the due date, or
- Automatically paid weekly, fortnightly, monthly or on a four week cycle, for an agreed amount and on an agreed day.
To apply for Direct Debit 
fill out the form (715 Kb) and return it to South East water or contact our Customer Call Centre on 131 851.
Credit card by telephone
You can pay your South East Water account over the telephone by Visa or MasterCard credit cards using our automated service 1300 659 658, available 24 hours, 7 days (up to $5000). Or our Customer Service staff can help you, please call 131 851.
Mail
Mail to:
South East Water
Locked Bag 1
Heatherton VIC 3202
Australia Post
You can pay your South East Water account at any Australia Post Office or Agency anywhere in Australia. Present your account and pay by cash, cheque or EFTPOS (payments cannot be made by credit card).
Australia Post will only accept the total payment stated on the account, less any concessions that may apply. Partial payment of the account will not be accepted.
Pay in person at South East Water
You can pay your South East Water account by cash, cheque, EFTPOS or credit card at our office, 20 Corporate Drive Heatherton Victoria 3202, between 8:00am and 5:30pm Monday to Friday excluding public holidays.
Easypay card
South East Water has developed an "Easypay" card to help customers budget for their water accounts. Easypay is a deposit system which uses a credit-card sized payment card. Cards can be used at any Australian Post Office or agency and deposits can be made at any time, starting from a minimum $20.00 payment.
The system gives all users the chance to make a head-start on bills before they come in, with the added bonus of being able to use any one of Australia Post's 450 plus Victorian outlets. To arrange your Easypay card, call
131 851.