We take our service obligations seriously – and we want to know if we are not delivering to your expectations.
There are three main ways you can redress a problem you have with us:
Call our customer service centre
Call our customer service centre on 131 694 or email info@sewl.com.au. Most problems are solved with a simple phone call or email.
Fill out a complaint form
Fill out a customer complaint form and send to the South East Water Customer Advocate, who is an independent problem-solver who will gather the facts and try to help you resolve the problem.
Contact Energy and Water Ombudsman
Make a complaint to the Energy and Water Ombudsman Victoria - an independent industry dispute resolution scheme.
Supply Interruptions
Please call 132 812 for information on current or planned water supply interruptions.