The Energy and Water Ombudsman Victoria (EWOV) is an independent industry dispute resolution scheme which has the power to investigate and resolve disputes between Victorian consumers and their energy and water providers.  EWOV's services are free and available to all Victorians, including residential and business customers.

EWOV’s aim is to settle problems fairly and independently, and as speedily as possible.  EWOV also provides advice to the industry regulators, and energy and water providers, about any systemic problems which need to be addressed.

EWOV can be contacted on 1800 500 509 (or GPO Box 469D, Melbourne 3001).

See our resolution dispute section to find how you can resolve a complaint at South East Water.