Highlights in 2010-11
Customer ratings of 87 per cent for quality, 84 per cent for satisfaction and 79 per cent for value, with work underway to further enhance our customers’ experience
- High performance in cost efficiency and customer service highlighted in industry benchmarking report
- 94 per cent of the 448,000 calls to our Customer Contact Centre answered within 30 seconds
- Funded 3 financial counsellors to assist 2,500 new and existing customers in need
We work hard every day to provide our customers and community with the highest possible quality water and sewerage services.
Customer value
Customer value is everything to us and we recognise its increasing importance in the face of rising prices.
For more information, see: Customer value
Customer experience
We are listening to our customers so we can better deliver what they want, when they want it and how they want it.
For more information, see: Customer experience
Products and services
Our products and services save our customers money and help them to use water efficiently.
For more information, see: Products and services 
Customer support
We support customers experiencing financial difficulties through our South East Water Assist program.
For more information, see: Customer support