Key Highlights
|
Our Customers |
|
Water Management |
|
Customer ratings of 87 per cent for quality and 84 per cent for satisfaction.
High performance highlighted in industry benchmarking report.
Funded 3 financial counsellors who assisted 2,500 customers in need.
94 per cent of the 448,000 calls to our Customer Contact Centre answered within 30 seconds.
|
|
6,469 households connected to recycled water infrastructure.
Completed construction of recycled water treatment plants in Somers and Pakenham.
Renewed 31.8 kilometres of water mains.
Completed the water main renewal along iconic Chapel Street.
Delivered 2.2 billion litres of recycled water.
|
|
Sewerage Management |
|
Our People |
|
Renewed 25.2 kilometres of sewer pipeline.
Connected 505 unsewered households to our network.
Commissioning of Pakenham to Narre Warren Sewage Transfer Scheme commenced.
Upgrade to Somers Sewage Treatment Plant underway. |
|
Implemented programs to enhance the health, wellbeing and development of our people.
Celebrated Safety Week to reinforce safety focus.
Recognised by Diversity@Work for Equal Advancement of Women within the Workplace. |
|
Our Community |
|
Our Environment |
|
Delivered water education to over 5,000 students at schools and early childhood centres.
Received an award for the way we work with our community.
Celebrated the ten year anniversary of our Good Shepherd Youth and Family Service partnership. |
|
Commenced implementation of a strategy to reduce energy use and greenhouse gas emissions.
100 business opportunities generated from industrial ecology in Port Melbourne.
45 per cent decrease in office (Heatherton) waste going to landfill. |
Innovation and Leadership |
|
Financial |
|
Advanced an Integrated Water Management (IWM) Strategy.
Won national savewater! and Victoria Water Industry awards.
Sought ways to make our assets work harder and smarter through our Intelligent Networks Program. |
|
Lowest operating costs in Victoria for the past five years.
$163.1 million invested in growth-related infrastructure – the largest in our history.
Continued to realise productivity and efficiency savings to keep operating costs to a minimum. |