Welcome to the neighbourhood, and to South East Water
Our customers rely on us and we take this responsibility very seriously. Of course, we have targets to meet around reliability, health and the environment. But we want to do more than this.
Here’s what else you can expect from us
- to work around the clock to deliver great water and sewerage services to you
- to be friendly, helpful and responsive when you deal with us
- to be out and about in your community
- to listen to you when it comes to making the big decisions
- to help you use water wisely and make the most out of every drop of this precious resource
- to think outside the box and find smart solutions to make your life easier and your bill reasonable
- to plan for the future so our pipes, pumps and plants continue to do their job effectively in the years to come.
Customer charter
We send out a warm welcome to our customers when they move into our area. The handy brochure summarises the important points from our customer charter. But if you’d like to know more, read our full customer charter and privacy charter.