Understanding your bill and 'how to' guides

In this section you learn about your bill, make a payment, change your details, find out how to read your meter or make a complaint.

 

Learn about your bill

View a copy of the bill and find out what the different sections mean.

 

View account details

Check your account balance, and retrieve information.

 

Change your details 

Change your name and address online.

 

Moving in and out of a property

Get an initial meter reading or update your details if you are moving out

 

 

Payment

There are many ways you can pay your bill. Find out what your options are.

 

"How to"... guide

Find out how to check for leaks, read your meter and more.

 

Complaints

Make a complaint, learn about service level guarantees and find out about supply interruptions.

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20 Corporate Drive Heatherton Victoria 3202 Australia | Ph: 03 9552 3000